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1.703.359.5969
4290 CHAIN BRIDGE ROAD, Suite 300, FAIRFAX, VA 22030

Publications

jja-consultants-publications

JJA CONSULTANTS develops and delivers specialized training action notebooks, manuals, textbooks, videos, newsletters, websites, reports, journals, certificates and other promotional materials to accompany its programs and services. A list of publications and products currently available for purchase can be found below:

Complimentary download of the Leadership Excellence Article “Role Models;
Follow these Leaders” (page 22) by Dr. J.A. Edosomwan

DOWNLOAD THE PDF HERE

WORLD CLASS LEADERSHIP COMPETENCIES

WORLD CLASS LEADERSHIP COMPETENCIES

ONE RACE HUMAN DIVERSITY SOLUTIONS

ONE RACE HUMAN DIVERSITY SOLUTIONS

CUSTOMER DRIVEN QUALITY MANAGEMENT

CUSTOMER DRIVEN QUALITY MANAGEMENT

WINNING LEADERS AND MANAGERS

WINNING LEADERS AND MANAGERS

ABC'S OF QUALITY

ABC’S OF QUALITY

CUSTOMER SATISFACTION EXCELLENCE

CUSTOMER SATISFACTION EXCELLENCE

ORG.TRANSFORMATION & PROCESS REENGINEERING

ORG.TRANSFORMATION & PROCESS REENGINEERING

QUALITY BEGINS WITH ME

QUALITY BEGINS WITH ME

CUSTOMER SATISFACTION MGMT. FRONTIERS I

CUSTOMER SATISFACTION MGMT. FRONTIERS I

CUSTOMER SATISFACTION MGMT. FRONTIERS II

CUSTOMER SATISFACTION MGMT. FRONTIERS II

CUSTOMER SATISFACTION MGMT. FRONTIERS III

CUSTOMER SATISFACTION MGMT. FRONTIERS III

CUSTOMER SATISFACTION MGMT. FRONTIERS IV

CUSTOMER SATISFACTION MGMT. FRONTIERS IV

REFUND POLICY

You may return new, unopened publications within 14 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error.

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