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1.703.359.5969
4290 CHAIN BRIDGE ROAD, Suite 300, FAIRFAX, VA 22030

Benchmarking Practices

benchmarking-best-practices

UNDERSTANDING OUR BEST BUSINESS PRACTICES SERVICES

The successful search for Best Business Practices (BBP) requires a proven approach for identifying partners and collecting vital business data for improving performance and global competitiveness in organizations. JJA CONSULTANTS, a leading performance improvement company, facilitates this process to expedite the achievement of business results. Our Best Business Practices services area supports the identification of partners across public and private industry sectors; the collection of performance-based data and information in compatible formats; comparison of data to identify best business practices; and development of databases and report packages to allow best-in-class comparative analysis for performance improvement. Current Best Business Practices partnerships are available in several of our practice areas and across industry sectors as shown in Tabs 1 and 2 respectively.


SELECTED BBP SERVICES AREAS

  • Leadership Programs
  • Diversity Management
  • Mentoring Programs
  • Employment Compliance
  • Employee Satisfaction
  • Quality Standards
  • Customer Service
  • Performance Measures

SELECTED INDUSTRY SECTORS

  • Public Sector
  • Financial Services
  • Hospitality
  • Utilities
  • Healthcare
  • Manufacturing
  • Non-Profit
  • Retail


PURCHASING BBP SERVICES

Organizations are invited to participate in the search for excellence through Best Business Practices by funding a Best Practices Study independently or by becoming a partner in one of the following levels:

PLATINUM BBP PARTNER

Platinum partners are able to participate in up to five studies. Key benefits include study design participation, receipt of the study results package, selected Board and team level presentations, support for internal performance gap-closure activities, and up to 40% discount on other performance improvement services.

GOLD BBP PARTNER

Gold partners are able to participate in up to three studies. Key benefits include study design participation, selected support for internal performance gap-closure activities, and up to 25% discount on other performance improvement services.

SILVER BBP PARTNER

Silver partners are able to participate in one study. Key benefits include access to the results of the BBP study and up to 15% discount on other performance improvement services.

BEST BUSINESS PRACTICES SERVICES METHODOLOGY

Identification Of Partners

BBP partners are identified through a variety of sources including national, international, and industry sector award winners, best practice databases, polls, noted industry leaders, and implementers. JJA CONSULTANTS has contact with over 800 organizations annually that serve as benchmarks in various business sector service areas. Partners participate in the BBP study by providing organizational performance data and partners then have access to the study results.

Study Design Board

Our company’s specialists finalize the structure of the BBP study and design the instruments. Selected study participants are invited to provide input to the topic areas that will be the focus of the study.

Study Data Collection and Analysis

JJA CONSULTANTS conducts the BBP study by collecting, entering, analyzing, comparing, and evaluating data from all study partners. Qualitative and quantitative data is collected from study participants through a variety of methods including telephone and in-person surveys, focus groups, and interviews.

Development of Report And Database

Our company develops unique databases for comparative analysis and execution of structured queries. We also provide an executive summary and a detailed report for each study partner. The report contains demographic data, qualitative and quantitative analysis of BBP data, identified best practices, and conclusions.

Dissemination of Results

Our company disseminates the results to each of the study partners. Presentations of the results are delivered to the partners, their leadership teams, and other stakeholders according to the level of partnership purchased. We also offer performance gap closure consultation and performance improvement services to study partners at the Gold and Platinum levels. Additional usage rights may include the right to distribute the results internally for training and performance improvement.

Protection of Intellectual Property

JJA CONSULTANTS protects the intellectual property of all study partners. Partner identities can be protected through data coding. In some cases, when confidential information is shared, study partners may be required to sign confidentiality agreements regarding the release of selected data and information.

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