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http://jjaconsultants.com/
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1.703.359.5969
4290 CHAIN BRIDGE ROAD, Suite 300, FAIRFAX, VA 22030

Customer Care

jja-consultants-customer-care

OUR MARKET LEADERSHIP

JJA CONSULTANTS, Inc. is a world leader in the design, development, and implementation of customized tools, techniques, methodologies, technologies, strategies, and systems for comprehensive customer care. Our world-class Comprehensive Customer Care Cycle (C4) product line has been implemented in over 218 public- and private-sector organizations worldwide.

OUR GOAL

We provide customized tools, training, and consulting services designed to assist organizations in creating customer-driven people, products, and processes to achieve performance results. We understand that the goal is to develop a culture that empowers the entire workforce with the competencies, tools, and systems to provide world-class products and services that continuously exceed customer expectations.

OUR SYSTEMATIC APPROACH

Our comprehensive customer care process involves a systematic approach for determining customer requirements, predicting current and future customer needs, optimizing the organizational delivery system, engaging and responding to customers, measuring and evaluating performance through customer feedback, and continuously improving all work processes and systems.

OUR COVERAGE

The JJA CONSULTANTS comprehensive customer care process covers three levels of customers: external, internal, and self-unit.

  • EXTERNAL CUSTOMERS receive finished products and services from the organization as a whole.

  • INTERNAL CUSTOMERS are the recipients of work outputs from other departments within the organization

  • SELF-UNIT CUSTOMERS are the individuals within the organization responsible for specific outputs as defined by jobs, tasks, and projects.

OUR CONSULTING SERVICES

We provide results-driven customer care consulting services for organizations and work teams inclusive of assessment, best practice-based benchmarking, performance gap identification, and closure support services. We utilize state-of-the-art methods and proven techniques to engage stakeholders at all levels of organizations in improving efficiency, effectiveness, quality, productivity, performance, profitability, and overall results.

OUR TRAINING SERVICES

We develop and deliver customized and off-the-shelf training courses and workshops for clients. Our firm utilizes proven adult learning techniques combining customized content and interactive experiential delivery techniques to ensure internalization, application of learning, and retention. We offer curriculum at the staff, supervisor, manager, and executive levels and in train-the-trainer, leader-facilitated, computer-, and web-based formats.

OUR RESEARCH AND BENCHMARKING SERVICES

Our company utilizes proven research methods, global databases, world-class benchmarking sources, and other tools to deliver innovative research products and services. Our team of experienced researchers, statisticians, and technical analysts develop and test hypotheses, perform comprehensive literature and best practice searches, perform analyses, develop new models and applications, and provide improvement recommendations. Confidential and open-literature reports are available for knowledge transfer as required.

OUR SUPPORTING TOOLS AND PRODUCTS

We develop and deliver customized toolkits, training action notebooks, manuals, textbooks, videos, newsletters, websites, reports, journals, certificates, and other promotional materials to accompany its programs and services.

OUR APPROACH

JJA CONSULTANTS provides world-class customer care methodologies, tools, and techniques designed to transform organizational systems, processes, products, and services. A customized approach is developed for each client with focus on the following:

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