JJA CONSULTANTS develops and delivers specialized training action notebooks, manuals, textbooks, videos, newsletters, websites, reports, journals, certificates and other promotional materials to accompany its programs and services. A list of publications and products currently available for purchase can be found below:
Complimentary download of the Leadership Excellence Article “Role Models;
Follow these Leaders” (page 22) by Dr. J.A. Edosomwan
WORLD CLASS LEADERSHIP COMPETENCIES
ONE RACE HUMAN DIVERSITY SOLUTIONS
CUSTOMER DRIVEN QUALITY MANAGEMENT
WINNING LEADERS AND MANAGERS
ABC’S OF QUALITY
CUSTOMER SATISFACTION EXCELLENCE
ORG.TRANSFORMATION & PROCESS REENGINEERING
QUALITY BEGINS WITH ME
CUSTOMER SATISFACTION MGMT. FRONTIERS I
CUSTOMER SATISFACTION MGMT. FRONTIERS II
CUSTOMER SATISFACTION MGMT. FRONTIERS III
CUSTOMER SATISFACTION MGMT. FRONTIERS IV
REFUND POLICY
You may return new, unopened publications within 14 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error.
