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1.703.359.5969
4290 CHAIN BRIDGE ROAD, Suite 300, FAIRFAX, VA 22030

CUSTOMER DRIVEN QUALITY MANAGEMENT

 

ISBN: 1-891034-02-2


customer-driven-quality-management

Customer-Driven Quality Management provides practical tools, techniques, principles, and guidelines to illustrate how to successfully create and manage customer-driven organizations. Teaching how to integrate market-driven concepts, marketing aspects of quality, statistics, productivity, human resources, change management, and customer needs into an organization are paramount features of this book. Author Dr. Johnson A. Edosomwan also explains the what’s, why’s, and how’s of implementing and sustaining continuous quality improvement by knowing exactly what the customer needs and expects.

EDITION: 2nd
PAGES: 250
BINDING: HC
LISTPRICE: $39.95 DISCOUNT PRICE: $29.95
PUBDATE: 98/02
PUBLISHER: Quality University Press

PURCHASE


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