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1.703.359.5969
4290 CHAIN BRIDGE ROAD, Suite 300, FAIRFAX, VA 22030

CUSTOMER SATISFACTION EXCELLENCE

 

ISBN: 1-891034-00-6


customer-satisfaction-excellence

The quest to become a customer-driven winning organization requires vision for excellence, commitment, hard work and the execution of well-defined continuous improvement performance strategies. The Customer Satisfaction Excellence Pocketbook is designed to assist individuals, teams and organizations in assessing customer requirements, and creating a customer-driven culture with the right values, attitudes and work habits to promote customer service excellence. This pocket book is written in a simple, easy to follow format to provide a handy and convenient reference..

PAGES: 58
BINDING: MM
LISTPRICE: $15.00 DISCOUNT PRICE: $7.99
PUBDATE: 97/03
PUBLISHER: Quality University Press

PURCHASE


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