Customer Satisfaction Management Frontiers-I contains over thirty papers presented at the First World Customer Service Congress held in Tyson’s Corner, Virginia, on October 29-31, 1997. This volume represents contributions from international experts, pioneers, and practitioners in the areas of customer satisfaction management, containing state-of-the-art principles, tools, techniques, models, methodologies, and case studies. Each paper presents its own unique key features and approaches that can be applied across industries and in both the private- and public- sector organizations.
LISTPRICE: $69.00 DISCOUNT PRICE: $35.00
PUBLISHER: Quality University Press