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1.703.359.5969
4290 CHAIN BRIDGE ROAD, Suite 300, FAIRFAX, VA 22030

Performance Excellence

jja-consultants-performance-excellence

JJA CONSULTANTS is a leading provider of customized, Baldrige-based Quality and Performance Improvement Systems to public and private sector organizations worldwide. Our firm offers products and services to support organizations pursuing quality improvement using the National Malcolm Baldrige Award Criteria, State and Local Quality Award Criteria, the President’s Award Criteria, or our own Edosomwan Baldrige-Based Award (EBAT®) Criteria. The Baldrige Award, established in 1987 as the basis for a National Quality Award System for American companies, is now recognized worldwide as providing a disciplined approach to achieving performance excellence in organizations. The Baldrige Award?s seven performance evaluation criteria are the basis for many performance excellence systems worldwide.

ABOUT EBAT®

Curriculum

EBAT®, a comprehensive performance excellence system, helps organizations achieve world-class performance results and global competitiveness through systematic identification and elimination of performance gaps. EBAT® includes the highest level of performance excellence assessment criteria in the marketplace, in addition to comprehensive methodologies, tools, instruments, and instructional packages that assist organizations in planning, assessment, measurement, evaluation, and continuous performance improvement.

Expanded Criteria

The EBAT® Performance Excellence Criteria consists of ten categories as the basis for performance assessment and improvement.

Assessment

In-house assessment products are available at three levels:

  • Level One: Cursory Assessment Process

  • Level Two: Facilitated Assessment Process

  • Level Three: Comprehensive Examiner-based Process

The assessment options offer organizations the opportunity to get started with a powerful introductory Level One process and progress to the higher levels as they grow and build on their own successes.

Curriculum

EBAT® curriculum are available for training Leaders, Managers, Employees, EBAT® Examiners, and Specialists on the criteria, assessment process, tools and techniques of EBAT®-based performance improvement. Certification of Examiners and Specialists ensures high-quality examinations and develops in-house expertise.

Performance Gap-closure

Customized packages using proven gap-closure methodologies, tools, and techniques are available to assist with interpreting the EBAT® results, prioritizing needs, developing strategies, and closing identified performance gaps.

Outcomes

EBAT® is results-driven system that guarantees improvement in all facets of organizational performance. Expect improvement at the individual, work-unit, and organizational levels; participation in the performance improvement process; and increased efficiency, effectiveness, and profitability in 90 days or less.

PRODUCT, SERVICE, AND PROCESS FOCUS

WORK PROCESS LEVEL PERFORMANCE
Primary
Secondary
Auxiliary

Other Support Services

Performance Excellence Vision
Strategic, Tactical, and Operational Planning
Quality Management and Control Instruments
Mapping of Process and Performance Variables
Performance Measures and Scorecard
Benchmarking Best Business Practices
Performance Modeling
Organizational Structure Alignment
Sustainability of Improved Processes and Structures

METHODOLOGY* ADVANCED TOOLS* CURRICULUM* SUPPORT

EBAT® Performance Excellence Criteria and Framework

Leadership
Strategic Planning
Customer and Market Knowledge
Measurement, Analysis, and Knowledge Management
Human Capital Development and Management
Supplier Management System
Process Management
Cultural Systems and Relationship Management
Technology Integration and Management
Business Management

Scoring Basis

Plan
Approach
Deployment
Evaluation
Results

Assessment Methodology

Total Assessment Process (ETAP®)
Facilitated Assessment Process (EFAP®) (Facilitated At Leadership Or Team Level)
Facilitated Assessment Process (EFAP®) (Facilitated At Leadership Or Team Level)

ASSESSMENT COMPETENCIES AND REQUIREMENTS

Implementation and Sustainability Support




Performance Improvement Gap Closure Strategies

  • Performance Improvement Gap Training

  • Performance Improvement Gap Identification and Prioritization

  • Performance Improvement Gap Closure Team Development

  • Gap Closure Process Implementation and Development of Gap Closure Strategies and Plan

Implementation and Sustainability Support

  • Implementation of Gap Closure Strategies

  • Ongoing Assessment, Performance Measurement

  • Tracking of Continuous Improvement Results

  • Culture Transformation for Performance Excellence

  • Benchmarking and Sharing of Best Practices

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