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  ABC’S OF QUALITY

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  CUSTOMER DRIVEN QUALITY MANAGEMENT

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  CUSTOMER SATISFACTION EXCELLENCE

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  CUSTOMER SATISFACTION MGMT. FRONTIERS II

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  CUSTOMER SATISFACTION MGMT. FRONTIERS III

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  CUSTOMER SATISFACTION MGMT. FRONTIERS IV

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  ONE RACE HUMAN DIVERSITY SOLUTIONS

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  ORG.TRANSFORMATION & PROCESS REENGINEERING

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  QUALITY BEGINS WITH ME

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  WINNING LEADERS AND MANAGERS

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  WORLD CLASS LEADERSHIP COMPETENCIES

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